Kamtecs Delivery / Returns Policy

Delivery

Delivery is available for customers in the UK, Europe and worldwide.  The approximate charges are as follows:

Please email for bespoke price if you require a Royal Mail tracked dispatch or a recorded delivery or a UK Mail courier on a larger order.   Maximum price for a UK Mail courier is £10.00 within the UK.

Items delivered by Royal Mail First Class Recorded Delivery or a UK Mail Courier  will require a signature on receipt, and you will receive an email to state which day these items will be delivered.  If there is no one to receive the item, a card will be left and the item will be held at a local Royal Mail Office or UK Mail Depot for collection.  The estimated delivery time for Royal Mail First Class is 2-5 working days from order.  Heavier items will be sent through a courier called UK Mail.  These items will usually be delivered the next working day.  Items ordered over the weekend will normally be processed on Monday.

Back Orders

If your item is not in stock, we will back order it for you and automatically ship the item when it comes in.

Payment

Payment is currently by Paypal or Credit or Debit Card through the site or you can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone us on 01243 842233 to say that you are posting a cheque to the address below, or by phoning us your credit/debit card details please phone 01243 842233 Monday to Friday between 09.30am and 14.30pm.

Guarantee

We are confident that you will be happy with your product and our service.   If you have any concerns, please contact us on 01243 842233 Monday to Friday between 09.30am and 14.30pm.

Returns/Refunds

In the unlikely event of you being unhappy with any product you purchase from Kamtec  Models please e-mail us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone us on 01243 84233 Monday to Friday between 09.30am and 14.30pm in the first instance about your return, repair or refund and we will respond within 24hrs, or after weekend.  In the case of  incorrect item ordered we will refund the full (purchase) price provided the product is returned unharmed, within 7 days of receipt, excluding any postage.    Kamtec Models will refund any cost  to the customer for sending back faulty goods to us.  Faulty goods will be refunded, exchanged or repaired.

Cancellation

Should you want to cancel a confirmed order, please inform us within 24 hours and we will cancel the order and refund your money including postage, after 24 hours the goods may have been dispatched and then we would only refund the cost of the item NOT the postage once the item has been returned unharmed.

We are a small, honest,  family business and your satisfaction as a customer is our priority.

Please call Monday - Friday between 09.30am and 14.30pm on 01243 842233 with any customer query, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Address    Kamtec

Unit 4, Christie Place

Bognor Regis

West Sussex

PO22 9RT

Email:       This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Tel:          01243 842233  please call Monday - Friday 09.30 - 14.30